CM Communications Social Media

Topnotch Resort - Luxury Hotel and Spa


Following a $15 million dollar renovation during the Winter and Spring of 2013, the 5-star Topnotch Resort & Spa in Stowe, Vermont sought a social marketing campaign designed to raise awareness of the property and update the brand image among urbane, affluent consumers in their late 20’s to late 30’s seeking an upscale resort destination suitable for both winter and summer outdoor activities.

Working closely with the Topnotch marketing team, a sweepstakes concept called “Safari Vermont” was developed in which one winner (and up to 5 guests) would claim a grand prize dream vacation/resort experience valued at nearly $10,000.00. In addition to promoting the contest to the intended demographic targets, the CM Social team was charged with growing the overall Topnotch Resort social program. To accomplish this, each social channel (Facebook, Twitter, Pinterest, Instagram, G+) was optimized to current best practices prior to the contest launch. An integrated editorial calendar balanced sweepstakes promotion with other resort calls-to-action for both social and PR executions, and the Topnotch social media “voice” has matured to one that engages their target audience at a lifestyle level focused on travel, outdoor activities, spa treatments, gourmet food, fashion and more.

Our efforts generated more than three million social impressions; doubled the size of the (targeted) Facebook community; generated nearly 3,000 entries for Safari Vermont; and drove a significant increase in website traffic and incremental guest bookings. Social media has become a primary marketing vehicle for Topnotch Resort as a result!

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